This webinar is hosted as part of the WIN webinar programme and has been created around the feedback of our global community of in-house lawyers.

In-house lawyers frequently need to work with different personalities. This communication styles masterclass is designed to help delegates tailor their business interactions more effectively (linked to the psychological preferences of each individual), rather than falling into the traditional trap of ‘one-size-fits-all’ thinking. The webinar will cover:

• the importance of understanding the ‘Psychology of Communication Styles’;
• an explanation of the R.E.A.D. technique identifying personality types;
• advanced communication strategies linked to the P.A.C. framework of ‘Transactional Analysis’; and
• the significance of ‘mirroring and matching’ for optimal results.